Legal
Terms of Service
Last updated: July 8, 2026
1. Acceptance of these terms
These Terms of Service govern your access to and use of Impressly, including our web application, onboarding flows, training modules, prompt tools, shared workspace features, and related services. By creating an account, accepting an invite, accessing a workspace, or otherwise using the service, you agree to be bound by these terms and by any posted policies that apply to your use of the platform. If you use Impressly on behalf of a company or other organization, you represent that you have authority to bind that organization, and “you” includes both the individual user and the organization.
If you do not agree to these terms, do not use the service. Pilot arrangements, order forms, or written commercial terms may supplement these terms. If there is a direct conflict between a signed order form and these terms, the signed order form controls for that conflict only.
2. Service description
Impressly provides software for print, label, and packaging teams to use AI tools, shared prompt workflows, team knowledge, and role-based training in a common workspace. Features may include prompt drafting, summarization, structured extraction, knowledge-base tools, workspace administration, and other AI-assisted workflows. The service is provided on a subscription basis and may evolve over time as we improve functionality, security, or reliability.
During a beta or pilot period, some features may be in preview, may change without prior notice, or may be made available on a best-effort basis. We may add, remove, or modify features if needed to protect the service, comply with law, or improve the customer experience.
3. Accounts and workspace responsibilities
You agree to provide accurate, current, and complete registration and billing information and to keep it updated. Each user account is personal to the authorized user. You are responsible for maintaining the confidentiality of login credentials, invite links, and other access mechanisms tied to your workspace. You must promptly notify us if you believe an account or invite has been used without authorization.
Workspace owners and admins are responsible for who they invite, how permissions are assigned, and whether content entered into the workspace is appropriate to process through the service. You are responsible for reviewing AI-generated outputs before relying on them in customer, operational, compliance, or commercial workflows.
4. Acceptable use
You may use Impressly only for lawful business purposes and in accordance with these terms. You may not interfere with the service, probe or bypass security controls, attempt unauthorized access, reverse engineer the platform except where applicable law expressly prohibits restriction, use the service to send malware or deceptive content, or use the service in a way that infringes another party’s rights.
You may not resell access to Impressly as a standalone service, sublicense the platform to third parties, or present raw AI outputs generated by the service as your own standalone consulting deliverable without material human review, editing, and responsibility for the final work product. You are responsible for how your team uses the service and for ensuring your users follow these rules.
5. Intellectual property and customer content
As between the parties, you retain ownership of the prompts, source material, files, and other content you submit to the service, as well as the outputs generated specifically for you from that content, subject to the rights of third-party providers and applicable law. You grant Impressly a limited right to host, process, transmit, and display your content only as necessary to operate, secure, support, and improve the service for your workspace.
Impressly and its licensors retain all rights, title, and interest in the platform, including the software, interface design, branding, workflows, documentation, and all related intellectual property. These terms do not grant you any ownership in the service itself. Feedback you provide may be used by Impressly without restriction or obligation.
6. Fees, billing, renewal, and cancellation
Paid subscriptions are offered on a per-seat basis and may be billed monthly or annually, as described in your plan or order form. Unless otherwise stated in writing, subscriptions renew automatically at the end of each billing period until canceled. You authorize Impressly and its payment providers to charge the payment method on file for recurring subscription fees, taxes, and any other amounts due.
Fees are non-refundable except where required by law or expressly stated otherwise. You may cancel renewal at any time, and cancellation will take effect at the end of the then-current paid term unless your order form says otherwise. We may suspend or downgrade access for overdue amounts after providing reasonable notice.
7. Termination and suspension
You may stop using the service at any time. We may suspend or terminate access immediately if we believe you have materially violated these terms, created a security risk, failed to pay amounts due, or used the service in a way that could harm Impressly, other customers, or third parties. We may also discontinue the service or a feature on reasonable notice.
Upon termination, your right to access the service ends, but provisions that by their nature should survive termination will remain in effect, including provisions relating to fees owed, intellectual property, disclaimers, limitations of liability, and dispute terms.
8. Disclaimers
Impressly is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not guarantee that the service will be uninterrupted, error-free, perfectly secure, or suitable for every workflow.
AI-generated outputs are drafts and assistive materials only. They may be incomplete, inaccurate, biased, or unsuitable for your use case without review. You are responsible for human review and final approval before relying on any output in sales, operations, quality, finance, compliance, or customer-facing use.
9. Limitation of liability
To the fullest extent permitted by law, Impressly will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, goodwill, business interruption, or data, even if advised of the possibility of those damages.
Impressly’s total aggregate liability arising out of or relating to the service or these terms will not exceed the total fees you paid to Impressly for the service during the twelve months immediately preceding the event giving rise to the claim. The foregoing limitations apply even if a remedy fails of its essential purpose.
10. Governing law and contact
These terms are governed by the laws of the State of Ohio, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these terms or the service will be resolved in the state or federal courts located in Ohio, and each party consents to that venue and jurisdiction, except that either party may seek injunctive relief where necessary to protect confidential information or intellectual property.
Questions about these terms may be sent to support@impressly.co.